How the Mail's 'report a comment' system 'works'

The PCC have posted the details of a case where a complaint against a comment on the Mail website was ignored:

Complaint:

Diocesan Director of Communications, Gavin Drake, complained to the Press Complaints Commission that the newspaper had published an online article about a vicar's prosecution for downloading child pornography which was accompanied by an inaccurate comment from a reader. The reader had asserted that the Church had been aware of the vicar's crimes for years when this was not the case. The complainant contacted the website moderator with his concerns but was aggrieved that no action was taken.

Resolution:

The newspaper explained that the comment had been post-moderated and the moderator was aware of the abuse report logged by the complainant. It acknowledged that there had been a lapse in moderation on this occasion. While the complainant remained disappointed that the newspaper had not responded when he first reported the problem, the complaint was resolved when the newspaper permanently removed the comment in question.